Refund policy

Last updated: October 1, 2026

14-day return window

You can request a return within 14 days of receiving your order. To be eligible, the item must be in the same condition as you received it: unworn, unwashed, unaltered, with its tags attached and in its original packaging.

How to start a return

Email us at support@maisonhua.com with your order number and the item you want to return. If your return is accepted, we send you the return address and instructions. Items sent back without prior agreement cannot be accepted.

Return shipping costs

Return shipping is paid by the customer, except when the item is defective, damaged or not the one you ordered. We recommend using a tracked shipping service; we cannot be responsible for returns lost in transit.

Damaged, defective or wrong item

Please check your order when it arrives. If an item is defective, damaged or not the one you ordered, email us within 14 days of delivery with your order number and a clear photo. We will send a replacement or refund you within 3 to 7 business days after reviewing your request.

Lost or missing packages

If your tracking shows the package as delivered but you have not received it, or if it seems lost in transit, contact us. We open an investigation with the carrier, which usually takes 6 to 14 business days, then offer a replacement or a refund based on the result.

Non-returnable items

Items that have been worn, washed, altered or damaged after delivery, and items without their tags, cannot be returned. Gift cards and sale items marked as final sale cannot be returned.

Exchanges

The fastest way to get a different size is to return the item following the steps above and place a new order for the size you need.

Refunds

Once we receive and inspect your return, we let you know whether it is approved. Approved refunds are issued to your original payment method within 3 business days. Your bank or card issuer may need a few extra days to show it on your statement.